1. Introduction
Welcome to MealsHub's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, share, and protect your information when you use our platform.
By using MealsHub, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
When you register or use our Services, we collect:
- Account Information: Name, email address, phone number, password
- Profile Information: Profile picture, preferences, dietary restrictions
- Payment Information: Credit/debit card details (processed securely by Stripe)
- Delivery Information: Delivery addresses, special instructions
- Communication Data: Messages with support, merchants, or delivery partners
2.2 Information Collected Automatically
When you use our platform, we automatically collect:
- Device Information: IP address, browser type, operating system, device ID
- Usage Data: Pages visited, features used, search queries, order history
- Location Data: GPS coordinates (with your permission) for delivery
- Cookies: Tracking cookies for analytics and personalization
2.3 Information from Third Parties
We may receive information from:
- Social Media: If you link your social media accounts
- DoorDash: Delivery tracking and completion data
- Stripe: Payment processing information
- Analytics Providers: Website and app usage statistics
3. How We Use Your Information
We use your information to:
- Process Orders: Facilitate orders, payments, and deliveries
- Account Management: Create and maintain your account
- Communication: Send order updates, promotional offers, and support responses
- Personalization: Recommend restaurants and dishes based on your preferences
- Safety & Security: Verify identities, prevent fraud, ensure platform security
- Analytics: Improve our services and understand user behavior
- Legal Compliance: Comply with legal obligations and resolve disputes
4. How We Share Your Information
4.1 With Service Providers
We share your information with:
- Merchants: Order details, delivery address, contact information
- Delivery Partners: Pickup/delivery addresses, order contents, contact info
- DoorDash: Delivery information for integrated orders
- Stripe: Payment information for transaction processing
- Cloud Services: AWS for hosting and data storage
4.2 For Legal Reasons
We may disclose your information:
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- To investigate fraud or security issues
- In connection with business transactions (mergers, acquisitions)
5. Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a machine-readable format
- Restrict Processing: Limit how we use your data
To exercise these rights, contact us at support@mealshub.com.
6. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: Data is encrypted in transit (SSL/TLS) and at rest
- Access Controls: Limited employee access to personal data
- Regular Audits: Security assessments and vulnerability testing
- Secure Payments: PCI-DSS compliant payment processing via Stripe
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.
7. Data Retention
We retain your data for as long as:
- Your account is active
- Needed to provide services you've requested
- Required by law (tax records, transaction history)
- Necessary to resolve disputes or enforce agreements
After you delete your account, we may retain certain data for legal and business purposes.
8. Cookies & Tracking
We use cookies and similar technologies to:
- Essential Cookies: Required for platform functionality (login, cart)
- Analytics Cookies: Track usage patterns and improve performance
- Advertising Cookies: Deliver personalized ads and measure effectiveness
- Social Media Cookies: Enable social sharing features
You can manage cookie preferences in your browser settings, but disabling cookies may limit platform functionality.
9. Third-Party Links
Our platform may contain links to third-party websites (social media, DoorDash, merchant websites). We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.
10. Children's Privacy
MealsHub is not intended for users under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.
11. International Users
If you access MealsHub from outside the United States, your information may be transferred to, stored, and processed in the U.S. By using our Services, you consent to this transfer and processing.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification. Your continued use after changes constitutes acceptance.
13. Contact Us
For privacy-related questions or to exercise your rights:
MealsHub Privacy Team
Email: support@mealshub.com
